Policy at a glance
No subscription. The current price is shown on the product and checkout pages.
We aim to reply to support emails within 24 hours.
We aim to resolve delivery or material product issues within 3 working days of your request.
Approved refunds are initiated to the original payment method within 7 working days.
General refund rule
StudyBricks provides a digital Google Sheets tracker, a PDF guide and a video tutorial. Because these products are delivered electronically, purchases are generally non-refundable once access has been provided.
A refund is generally not available simply because you changed your mind, no longer need the product, dislike the design, do not use it, or expected a different outcome, provided the product and access are materially as described.
This general rule does not override applicable consumer rights. We will review genuine delivery issues, duplicate payments and material defects in accordance with this policy and applicable law.
When a refund may be provided
Access was not received
If you paid successfully but did not receive working access, contact us. We will try to deliver or restore access. If we cannot provide working access within 3 working days of your support request, a full refund will be provided where applicable.
A material product defect cannot be fixed
If the tracker has a material defect or does not work as described, we will try to troubleshoot it or provide a corrected version. If we cannot resolve the issue within 3 working days of your request, we will provide an appropriate remedy, including a full refund where applicable.
You were charged more than once
If the same order was charged more than once, contact us with the transaction details. After verification, the duplicate amount will be refunded.
These examples do not exclude any other remedy required by applicable law.
How to get help with access
Before requesting a refund for a tracker or tutorial link, please try these quick checks. They often resolve common access issues:
Sign in to your personal Google account. A school or workplace account may restrict copying.
If the tracker does not open inside an app, open the link in Chrome while signed in to Google.
Open the tracker link and select Make a copy to save your own version in Google Drive.
If the delivery email is missing, check Spam/Promotions and confirm the email address used at checkout.
If these steps do not work, email us. We may ask for your order ID, checkout email and a screenshot of the issue so we can investigate. Do not send passwords, UPI PINs, full card details or banking credentials.
Support & resolution timelines
For the fastest help, email support.studybricks@gmail.com. We aim to respond within 24 hours, Monday to Saturday, between 10:00 AM and 6:00 PM IST.
We will first verify the order and try to fix the delivery or technical issue. Where appropriate, we may provide a working replacement link or another practical way to access the purchased files.
The 3-working-day resolution period starts when you submit a support request with enough information for us to identify the order and investigate the issue. If the issue remains unresolved after that period, we will review the appropriate remedy, including a refund where applicable.
Payment deducted but order failed or is pending
If money appears to have been deducted but your order shows as failed or pending, contact us with your order number, payment reference and checkout email. We will check the order and payment status with the payment provider.
If the payment is confirmed as successful, we will arrange the order delivery. If it is confirmed as failed or reversed, we will explain the available next steps. Do not share your UPI PIN, password or full card details.
Refund processing
Approved refunds will be initiated to the original payment method within 7 working days. The time required for the money to appear in your bank account or payment app may depend on Razorpay, your bank or your payment provider.
We may ask for order or transaction details needed to verify a refund request. We do not ask for your UPI PIN, online banking password or card security code to process a refund.
Nothing in this policy excludes or restricts a consumer right or remedy that cannot legally be excluded or restricted.
Contact & complaints
To request assistance or a refund review, email us with your order ID and a clear description of the problem. For access issues, include the email address used at checkout and a screenshot if useful.
Brand / operatorStudyBricks, operated by Susheel Kumar
Customer support & grievance officerSusheel Kumar
Emailsupport.studybricks@gmail.com
Phone+91 70421 60667
Support hoursMonday–Saturday, 10:00 AM–6:00 PM IST
Correspondence addressAshok Nagar Dakshini, Ghatampur, Kanpur Nagar, Uttar Pradesh 209206, India
We aim to reply to support emails within 24 hours. Formal consumer grievances will be acknowledged within 48 hours and redressed within one month, as required by applicable e-commerce rules.
Email us first. We will try to get your tracker or tutorial working and guide you through the next step.
Email StudyBricks Support